amherstpolice.net
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Amherst Police DepartmentSkip to contentJump to main navigation and login Jump to additional information Nav view search Navigation Search In Partnership With Our Community Main Menu HOMEPolice RosterCurrent NewsAmherst LinksPolice ProfilesAccident ReportsFormsBike PatrolHonor GuardOrdinancesEmployment Hiring Login Form User Name Password Remember Me Forgot your password? Forgot your username? | Print | Email Amherst Police Now Accepts Text Messages Into Dispatch The Amherst Police Department is pleased to announce that we are now accepting text messages directly into our dispatch center. Your tips and non-emergency questions can be sent directly to the dispatcher on duty who has the ability to respond as time permits. For many, texting has become a primary and convenient way of communicating. When someone has a quick question or is seeking information, society has accepted texting as a quick and efficient way to communicate. Like many medium sized police departments, the Amherst Police Department’s dispatch center is sometimes only staffed with one dispatcher who is juggling multiple calls for service and police radio traffic. By utilizing text messaging in a police dispatch center, it offers the community another way to contact the police department with their questions and minor concerns instead of taking the time to call in. The Amherst Police Department answers calls for the utilities department after hours and on weekends and holidays. This amounts to 74% of the year and creates an increased obligation on the dispatcher during times of power outages, water main breaks, and storm related issues. When the utilities (water, electric) go out in a neighborhood, it is not uncommon for the dispatch center to receive numerous calls at one time. Callers report the utility outage, ask when the utility will be restored, and often call back to inquire how much longer before the utility is restored. The same holds true for storm related issues. Receiving multiple calls from several residents while a dispatcher is trying to make outgoing calls to contact the utility workers to get services restored, while dealing with priority police radio traffic is very challenging. Non-emergency callers may be placed on hold for long periods of time when they only want to ask a simple question or report a minor problem. Both can be trying for the caller and the dispatcher. Texting will help alleviate this challenge. Amherst residents, business owners and customers of Amherst utilities are strongly encouraged to text their non-emergency questions and minor concerns into the police dispatch center instead of calling. Because citizens do not generally know when our dispatchers are extremely busy, there are several other questions and situations we encourage the public to text us: What time is trick or treat, parades, Christmas tree lighting, etc.? What time is curfew? Checking to see if an accident report is completed and/or ready for rel
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