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IT Support for Companies in Asia
SSBG has been supporting Multinational companies for over 15 years with Outsourced Enterprise IT Services. Our Multi-Lingual Support Teams and Structured Methodology were developed to service companies just like your’s, and can help you overcome the unique IT problems in Asia.
One Point of Contact
Transparency
Multiple Currencies
English/Chinese Support
International Experience
About Us
SSBG, founded in 1999 and headquartered in Shanghai is a leading Information Technology (IT) solutions provider for small and medium size enterprises in China.
We are a one-stop-source, built to provide Enterprise Grade IT services and supplies required to compete in today’s modern business environment. With over a decade of experience building and supporting corporate IT Systems in China, our teams have the background and know-how (PMP, ITIL, Etc) to get the job done right, the first time.
 “We decided to start an IT company because we saw the need for small to medium size businesses to have qualified computer and network support. These companies had to pay a full-time person to do a part-time job. They wanted assurances that someone would be there if they had a problem. They wanted to keep abreast of current technology. They wanted to eliminate the problem of staff turnover. Using the services of SSBG resolves all of these issues.”
C.L.R. Founder, SSBG
OUR SERVICES
We pride ourselves on providing a Single Point of Contact for IT Services for Businesses in China at the International Standard they expect
Managed Escalation ProcessAll Requests & Incidents go through an established ITIL-based process controlled by an Experienced Technical Manager
Phone & Online HelpdeskSingle Point of Contact in English & Chinese for all technical support via our Call Center & Online Support Desk
Online Ticketing & Tracking SystemMonitor the status of On-Going Tasks & Troubleshooting Activities, aswell as Service Activity Reports via our easy to use Online Customer Portal
24/7 Sys. MonitoringReal-Time Monitoring of Critical Systems & an online portal for customers to check Up-Time and Activity Metrics
Hardware & Software Sourcing and IntegrationIn-House Purchasing for common business IT Systems & Software and Installation & setup services
Clear & Concise DocumentationStructured & Informa