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English (U.S.)HomeSubmit a Ticket Knowledgebase News widgetdownloads Troubleshooter Login Subscribe Remember me Lost password Live Chat Software by Kayako Knowledgebase (4)Affiliate Program (20)Downloads (7)Billing (2)Resellers (43)Sales (389)Technical Support SEARCH RegisterSubmit a TicketKnowledgebaseNewswidgetdownloadsTroubleshooter Latest Updates Sep 13 Servers 45, 47, 50 and 57 down Posted by Jorge Catena on 13 September 2015 01:20 AM We are working on this, no ETA yet Read more » Sep 3 Server 60 and 61 down Posted by Jorge Catena on 03 September 2015 11:45 AM There was a problem on the datacenter today which result with all our server down for some minutes, however, server 60 and 61 are not coming back now, we are working with the people of the datacenter first to make the server come back and secondly to know why this happening. At this moment we don't have any update to provide yet. We are going to do it on this very same news announcement. Please do not open help desk ticket nor request chat, we are aware and working on it. Update 1: Server 61 is already up. Server 60 is not booting, we are working on this. Update 2: Server 60 is not booting even after all the effort on the past 24 hours, we started the rebuilt and restore with the backup of September 2th. Update 3: Server 60 is being restored, ETA aprox 24 hours. Update 4: Server 60 restore is going faster, ETA Aprox 7 hours. Update 5: Server 60 is back online, if you are still facing any problem, please open a help desk ticket. Read more » Aug 7 Emergency Maintenance Server 48 Posted by Jorge Catena on 07 August 2015 12:47 PM We are forced to rebuild server 48 due a security issue that we found there, as soon as we finish with the last backup we are going to proceed with a complete format of the server and then with the restore. We really sorry about the problems that this may cause to you but at this stage we have no more options. Read more » Jun 1 DOMAIN PRIVACY PROTECTION SERVICE (PPS) / PAID PRIVACY PRICE CHANGES NOW IN EFFECT Posted by Jorge Catena on 01 June 2015 12:58 PM IMPORTANT: DOMAIN PRIVACY PROTECTION SERVICE (PPS) / PAID PRIVACY PRICE CHANGES NOW IN EFFECT This is to remind you that as of the 11th May 2015, the Domain Privacy Protection Service / Paid Privacy became a chargeable service at a cost of $2.15 per domain per year. Read more » May 30 Server 53 Migration Posted by Jorge Catena on 30 May 2015 05:25 PM Hello On saturday 6th of June we are going to perform a hardware migration of server 53 to a new and better hardware but also on a different datacenter, for that reason IPs are going to change too. We don't expect any downtime, however, we recommend to not make updates of your site starting on that date. We are going to announce on this same announcement once the move has been completed. Resellers need to renumber the nameservers IPs to those that are going to get on the new welcome email that you are going to get (Disregard username/passwo
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