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About Genesys Cloud Solutions
Genesys acquired Angel in March 2013. Genesys is now the leading provider of cloud-based Customer Experience Management (CEM) solutions for Contact Centers built on the award winning Genesys Customer Engagement Platform. Genesys cloud solutions are a comprehensive portfolio of services, enabling enterprises of all sizes to quickly deploy Contact Centers, Self-Service IVR, Proactive Communications, Mobile, Cross-Channel solutions including SMS, Chat, Social & Email, Business Intelligence (BI) applications, Speech Analytics, and Workforce Optimization solutions that all put the Customer Experience (CX) First.
In the News
Nov 4, 2013
Meeting Patient Needs in the Affordable Care Act Era
Advanced Health Network
April 10, 2013
10 Perks Your Small Business Can Afford
Time
Mar 26, 2013
DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution and Utopy 
TMCnet
Upcoming Events
March 13, 2014
Mobile Marketing Day 
New York, NY
March 18–20, 2014
Next Generation Customer Experience
San Diego, CA              
April 6–9, 2014 
Frost & Sullivan Customer Contact East
Marco Island, FL
Testimonial
City of Avondale, InSight Cards, and Reader's Digest talk about their experience working with Angel.
Spotlight
About Genesys
Genesys is a leading provider of customer experience and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. In 2012, the ownership of Genesys was transferred to a company controlled by the Permira Funds with participation from Technology Crossover Ventures.
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