Silvio FumeiAboutExperienceEducationSkillsInterestsSilvioFumeiHöstvägen 22 F lgh 1002SE - 352 37 VÄXJÖ@silvio@fumei.net+46(0)761 67 58 51I am experienced in Testing, Business Development and Customer Services.ExperienceIncident ManagerXllnc Nordic ABHandling, and solving, incoming incidents regarding miscellaneous computer systems.Client & customer support.Documentation and education for computer systems.May 2018 - Present occupationSystem Business DeveloperTrygg-Hansa FörsäkringLead and provide technical guidance in process development projects,Coordinate with users to develop system requirements and interpret strategy for software changes,Provide functional expertise to the project, identify and document the functional requirements,Develop relevant documents on application systems changes,Incident Managment.
June 2016 - May 2018
Incident Manager
Trygg-Hansa Försäkring
Solving complex problems with information technology software and hardware,
Creating and maintaining incident logs and processing incident reports,
Providing training for technical support teams,
Developing procedural manuals for various IT issues.
August 2012 - June 2016
Insurance Sales & Advisor
Trygg-Hansa Försäkring
Provide in-depht advice to customers regarding personal insurance policies,
Consult customers to evaluate needs and determine best options,
Consistently improve customer satisfaction through expers resolution of conflicts, issues and concerns,
Achieved 96% Customer Satisfaction, well beyond corporate target.
February 2012 - June 2016
Team leader
Aditro Customer Services
Direct team members to ensure customer inquiries are attended to on time and in the best way possible,
Create, and change, modes of operations to make customer service for both team members and customers,
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching,
Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor.
March 2003 - February 2009
Web Developer
B2B Communications
Create, and maintain, database driven websites.
April 2000 - June 2006
Web Developer
Freja InfoMedia
Create, and maintain, database driven websites.
February 1997 - January 2000
Education
(Please note! Grades are given in an older Swedish form. G = Passed, VG = Passed with Honours, MVG = Passed with exceptional honours.)
Programming A & B
KomVux
Basic and Advanced programming, C++ and C
Grade: VG
August 2006 - June 2010
Oracle Education
Several courses regarding Database Development and Administration.
SCORE: VG
June 1997 - December 1999
Project Management
Avans Vuxenutbildningar
Project administration and management.
SCORE: MVG
August 2005 - September 2005
International Technical English
International Technical English
SCORE: VG
June 1997 - December 1999
Skills
Programming La