Customers. Satisfaction. Growth.Building a Strong and Successful Business Through Customer Satisfaction.Why Customer Satisfaction is Important:Your customers provide your business with the sales and revenue it needs to survive.Customer sales pay for overhead such as salaries and benefits for employees.High customer satisfaction means more customers come back time and time again.Repeat customers do not require advertising like new customers do.  Click Here to Get a FREE Customer Service E-Book!  Why Are Our Manuals So Effective?When it comes to training, results really count. So we have designed out Training Manuals to help get you the results you need in less time and with less effort!Our Training Manuals are Easy!Our training manuals are easy to read and understand. We do our best to make training fun!We Get Great Results in Less Time!Time is valuable and results are as well. So our manuals are designed to get you great results FAST!Our Manuals are Very Cost Effective!Our Training Manuals easily fit into any company or personal training budgetOur Training Improves Personal Performance!People with higher level skills and more in demand and earn the highest salaries!Here is the Customer Service TrainingProduct of the Month!  Here is the Customer Service Training Institute   On-Line Training Product Catalog...                      Trainers Resource KitCertificate Programs    A Trainer's Porgram on Customer Service. Includes PowerPoint Presentation and files for Participant Workbooks.Customer Service Training Programs with a Personalized Certificate of Completion. Show Your Customers How Much You Care!Read Our On-Line Newsletter!  Click Here to Get a FREE Customer Service E-Book!  CSTI Training Manuals Come in Several Different Formats!Whatever your need might be, CSTI has it covered with Training Manuals in some of the most popular reading formats!  Kindle FormatKindle Books are the ultimate in convenience! You can store our entire product catalog on your Kindle and take it with you wherever you want! Train on the way to work, while you are lying on the beach or when you are on the plane. Wherever you might be, our Kindle format training publications can be right there with you! Kindle books are downloaded automatically through Amazongs Whispernet system so you can get started in minutes!Paperback FormatSometimes nothing feels better than holding a real book in your hands! Paperbacks are for more than just the traditionalists among us! Paperback formatted books allow you to mark up pages, highlight important sections and use good old fashioned book marks! If you like paperbacks, this is just the right format for you!    Adobe PDF FormatAdobe format allows you to read your book electronically on your computer and easily store it on your hard drive. But Adobe PDF books also allow you the flexibility of being able to print out the important or extremely relevant pages or even the entire book if you need to! Almost all computers have the Adobe reader s