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FacebookLinkedInProfile EDUCATIONWork EXPERIENCEWork GOALSSkill TECHNICALOther INFORMATIONPer Olav Eidsvoll33 yearsASM Consultant, Affecto ABStockholm, SwedenPer Olav Eidsvollperolav@eidsvoll.seIT technician+46 738308158topEducationProfileIT-candidate, IT-akademiet Trondheim2001Basic network-courseMicrosoft Word 2000 ExpertMicrosoft Excel 2000 ExpertMicrosoft PowerPoint 2000Microsoft Access 2000 CoreMicrosoft Outlook 2000MCP Windows 2000 Pro - 70-210ECDL, AOF Sor-Trondelag, Kyrksaeterora 2000-2001 7 modules: Basic IT, Windows 98, Word 2000, Excel 2000, Access 2000, PowerPoint 2000 and Internet. 320 lessons. GK Elektrofag, Brundalen VGS, Trondheim 1998-1999 Foundation Electronics VK1 Almenne fag, Kyrkseaterora VGS, Kyrksaeterora 1997-1998 VK1 Almenne fag GK Almenne fag, Kyrkseaterora VGS, Kyrksaeterora 1996-1997 GK Almenne fag Fredly Folkehogskole, Borsa Norway 1995-1996 IT-subject. Learned about programming in Visual Basic. WorkExperience Teamleader, Dustin AB, Stockholm SEPTEMBER 2009 - NOVEMBER 2012 I worked at the combined norwegian sales/customer service-department. My daily task includes providing product information to Norwegian customers, general sales work, placing orders and customer service (Returns, Troubleshooting, CustomerCare). I started at Dustin Norway when it was in the starting pits, I have been a part of the establishment of the Norwegian department. And in that relation I have been active in writing and developing internal working processes, hiring conditions, coordinated logistics and making sure we are in collaberation with Norwegian Business Ethics-laws. My experiences and knowledge from this made me in October 2010 team manager for the Norwegian Sales department and Customer service. I am now in charge for 4- co -workes. Supportspecialist, Dell AB, Stockholm SEPTEMBER 2006 - JANUARY 2009 2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems. 2006-2007: Worked at Dell Business support. Supporting Dell Optiplex, Latitude, Precision and Dell Printers by phone and email. We helped customers with hardware and software-problems. 2008-2009: Worked at Dell Enterprise Team Nordic. Supporting Dell Poweredge, Powervault and Powerconnect by phone and email. We helped customers troubleshoot hardware and software-problems on their server and storage-solutions. One of my responsibilities at this work was to maintain Dell Nordic`s intranet-server, where we store local documents, processes etc. Supportspecialist, Sykes Datasvar AB, Sveg MARCH 2002 - SEPTEMBER 2006 2002-2004: First line support for HP Laser printers. Supporting hardware and software by phone and email.2005: First line support for Fujitsu Siemens computers. Troubleshooting hardware and software-issues by phone and email. 2006: Hardware-specialist for HP Laser printers. Reviewed all cases where a tech was needed to solve a case, before I sen
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