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Service Management Group®MenuIndustries Industries Overview Restaurant Retail Grocery Convenience Store Travel + Entertainment Solutions Solutions Overview Customer Experience Measurement Employee Engagement OmniView Feedback Social Monitoring + Publishing Brand Research Technologies Data Collection Real-Time Reporting Text Analytics Service Alerts Action-Planning Location-Based Mobile Research Published Ratings Market Intelligence Insights Service Profit Chain Benchmark Database Research + Case Studies Top Partnership Insights News Events Forum Power User Exchange About SMG Our Company Leadership Careers SMG UK SMG Japan Contact Us Content Library The global leader in customer experience measurement Measurement. Technology. Insight. Client Login Username Password Forgot Password? 5 key ways to take your program and your brand experience to the next level Mobile surveys are just one way to get better connected with your customers—and with the data you need—to make smarter business decisions. Read More A great customer experience matters 5 stars. That’s important. We’re not just talking about a “good” experience. And not just a “satisfying” experience. Satisfaction isn’t enough. Highly satisfied customers are 3x more likely to recommend. Read More Understand employee engagement—from both sides of the register Combine customer and employee feedback to drive long-term financial success. An organization's most engaged locations outperform less engaged locations. Read More The global leader in customer experience measurement Our holistic approach drives loyalty (and sales) >> Tech focus: Text Analytics >> Know more. Do better. Watch the video. >> Measurement Technology Insights Facebook Twitter LinkedIn Kansas City 1.800.764.0439 smg.com Boston 1.617.501.3544 Tokyo +8 (1)03 4580 2700 jp.smg.com London +44 (0)20 3463 0700 uk.smg.com Industries Restaurant Retail Grocery Convenience Store Travel + Entertainment Solutions Customer Experience Measurement Employee Engagement OmniView Feedback Social Monitoring + Publishing Brand Research Technologies Data Collection Real-Time Reporting Text Analytics Service Alerts Action-Planning Location-Based Mobile Research Published Ratings Market Intelligence Insights Service Profit Chain Benchmark Database Research + Case Studies Top Partnership Insights News Events Forum Power User Exchange About SMG Our Company Leadership Careers SMG UK SMG Japan Locately Contact Us Content Library ©2016 Service Management Group, Inc. All Rights Reserved. “SERVICE MANAGEMENT GROUP®” and related trademarks are trademarks of Service Management Group, Inc., and are used under license. View our Privacy Policy
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